Data Protection Assured

ckpro Privacy Policy

How your personal information is collected, stored, and protected — ckpro's full privacy policy is described in detail here.

1

Introduction & Purpose

ckpro places the highest priority on the privacy of users in Bangladesh. This privacy policy explains what information is collected about you when you use the ckpro platform, how that information is used, with whom it may be shared, and what steps we take to protect it.

This policy applies to ckpro's website, mobile platform, and any associated digital services. By using ckpro's services, you are considered to have given your consent to the terms described in this privacy policy. If you disagree with any part of this policy, please contact us before using our services.

ckpro reserves the right to update this privacy policy from time to time. We will endeavour to notify you in a timely manner of any significant changes.

2

Information We Collect

ckpro may collect the following types of information:

2.1 Information You Provide Directly

When you register an account, carry out transactions, or contact us, you voluntarily provide the following information:

  • Full name, date of birth, and national identity card details (for identity verification)
  • Mobile number and email address
  • Payment method details (information relating to bKash, Nagad, Rocket, Upay, or bank accounts)
  • Residential address
  • Any additional information provided in support requests

2.2 Automatically Collected Information

When you use the ckpro platform, certain information is collected automatically:

  • IP address and device identifier information
  • Browser type, version, and operating system
  • Activity logs on the platform — which pages were visited and how long was spent on them
  • Preferences and session data collected through cookies and similar technologies
  • Details of each gaming session such as bets placed, wins/losses, and duration

2.3 Information Received from Third Parties

In some cases we may collect information through trusted third parties, such as:

  • Transaction confirmation information from payment processors
  • Information received from identity verification service providers
  • Risk assessment information collected as part of fraud prevention measures
3

Purpose of Data Use

ckpro uses your information for the following legitimate purposes:

3.1 Account Management & Service Delivery

We use your information to create and manage your account, verify your identity, process deposits and withdrawals, and manage your gaming experience.

3.2 Security & Fraud Prevention

We analyse information to protect the ckpro platform and its users. This information is essential for detecting suspicious activity and preventing account hacking and fraudulent transactions.

3.3 Responsible Gaming

By monitoring a user's gaming behaviour, we can identify potentially problematic gaming patterns and provide support where needed. This is an integral part of our responsible gaming policy.

3.4 Communication & Customer Support

We use your contact information to send important account notifications, transaction confirmations, technical support, and to respond to your support requests. The ckpro support team is available 24/7.

3.5 Service Improvement & Analytics

We use analytical information to improve platform performance, add new features, and make the user experience smoother and more enjoyable.

3.6 Promotional Communications

Subject to your consent, ckpro may occasionally inform you about promotions, bonus offers, or special events. You may opt out of such communications at any time.

4

Data Sharing & Disclosure

ckpro never sells your personal information. Information may be shared with third parties only in the following limited circumstances:

4.1 Service Partners

Necessary information may be shared with trusted service providers who perform specific functions on behalf of ckpro — such as payment processors, identity verification agencies, or IT service providers. These partners are bound by strict confidentiality agreements and may only use the information for the specified purpose.

4.2 Legal Obligations

If we are required to disclose information pursuant to an order from a competent authority or court, we will do so. Such disclosure will be limited to what is legally required and to the minimum necessary information.

4.3 Fraud Prevention & Security

In cases of serious fraud or illegal activity, ckpro reserves the right to share information with relevant authorities or industry-related security networks.

4.4 Business Transfers

In the event of a merger, acquisition, or partial sale of the business, user information may form part of the transferred assets. In such cases we will notify you in advance and your information will remain protected under this policy.

5

Cookies & Similar Technologies

The ckpro platform uses various types of cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Types of Cookies

  • Essential cookies: Necessary for the basic functioning of the platform, such as maintaining login sessions and ensuring security.
  • Functional cookies: Help remember your preferences and settings — such as language preferences and display options.
  • Analytical cookies: Used to analyse platform performance and improve the user experience.

5.2 Cookie Controls

You can control or decline cookies by changing your browser settings. Please note, however, that disabling certain essential cookies may cause some platform features to not work correctly.

6

Data Security Measures

ckpro has implemented industry-standard technical and organisational measures to protect your information:

SSL Encryption

All data transfers are secured through SSL/TLS encryption, which protects your information from interception while in transit.

Secure Servers

Your information is stored on secure servers. Server access is strictly controlled and only authorised personnel can access the relevant data.

Password Protection

Your password is encrypted using an advanced hashing algorithm before being stored, making it impossible to recover the original password.

Regular Audits

Our security measures are regularly assessed and updated to keep your information protected against new types of cyber threats.

Minimal Data Collection

Only the information necessary to provide the service is collected. Collecting unnecessary information is against ckpro's policy.

Incident Response

In the event of a security incident, we respond promptly and notify affected users in accordance with the law and in a timely manner.

Despite the measures above, transferring information over the internet is not 100% secure. ckpro takes all reasonable steps, but no platform can guarantee complete security. You should also use a strong password for your account and not share it with any third party.

7

Your Rights & Choices

You have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of the information ckpro holds about you at any time. We will respond to your request within a reasonable time.

7.2 Right to Correction

If any of your information is inaccurate or incomplete, you may request that it be corrected. Accurate information helps us serve you better.

7.3 Account Closure Request

You may request that your account be closed. However, some information may need to be retained for a specified period due to legal obligations or ongoing disputes.

7.4 Opting Out of Promotional Communications

You may opt out of promotional emails or messages at any time. Each promotional message includes an unsubscribe option. However, urgent account-related notifications cannot be disabled.

To exercise any of the above rights or to ask a question, contact us at [email protected].

8

Data Retention Period

ckpro does not retain your information beyond what is necessary. The retention period depends on the type and purpose of the data:

  • Account information: Retained while the account is active and for a specified period after closure to meet legal requirements.
  • Financial transaction information: Retained for the period required by financial regulatory authorities.
  • Log and analytics data: Generally deleted or anonymised after a set period.
  • Marketing preferences: Retained until you unsubscribe.

If you have specific questions about data retention periods, please contact us directly.

9

Protection of Minors

ckpro's services are intended solely for individuals aged 21 and over. We do not knowingly collect information from minors. If we become aware that a minor has registered or provided their information, we will delete that information immediately and close the relevant account.

If you believe a minor is using the ckpro platform, please contact us immediately.

10

Policy Changes & Updates

ckpro may review and update this privacy policy from time to time. Changes may be prompted by the introduction of new services, legal requirements, or technical changes.

In the case of significant changes, we will notify you in the following ways:

  • Through a clear notice on the platform
  • By sending a message to your registered email address

If you continue to use ckpro's services after a change, you will be considered to have consented to the updated policy. If you have any objection, please contact us before the change takes effect.

11

Privacy Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact the ckpro support team:

Email:

[email protected]

Live Chat:

24/7 — Support available in Bengali and English

We give your privacy requests our full attention and endeavour to respond as quickly as possible.

Enjoy ckpro Safely

Join one of Bangladesh's reliable platforms with your data kept secure. With SSL encryption and 24/7 support, ckpro is always by your side.

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