ckpro's Guide to Responsible Gaming
Gaming is at its best when it stays in control. ckpro gives you a safe gaming environment with your wellbeing and your family in mind.
Our Commitment
ckpro believes that online gaming should be an entertaining experience — not a source of financial pressure or emotional distress. That is why we are committed to creating a responsible gaming environment for every player in Bangladesh.
Before playing any type of betting or casino game, it is important to remember that it is primarily for entertainment. Winning and losing are both a natural part of it. That is why ckpro encourages all its members to play within a set budget and gives you the freedom to define your own limits.
On this page you will learn how to use ckpro's tools to keep your gaming experience safe, how to recognise the signs of a problem, and how to get help when you need it.
Your Protection Tools
Deposit Limit
On ckpro you can set your own daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately. Lowering a limit is instant, but increasing it requires a cooling-off period — this protects you from impulsive decisions.
Loss Limit
Decide in advance how much you are willing to lose within a given period. Once that limit is reached, ckpro will automatically alert you. This tool is one of the most effective ways to keep your budget under control.
Session Time Limit
Playing for long stretches can weaken your judgement. Set a session time limit on ckpro and when that time is up you will receive a warning message, letting you decide for yourself whether to take a break.
Time-Out (Break)
If you feel you need a break, use ckpro's time-out feature. You can temporarily suspend your account for anywhere from 24 hours to a few weeks. During this period you will not be able to deposit or place bets.
Self-Exclusion
If you feel your gaming is getting out of control, request self-exclusion. This will close your account for an extended period and you will need to wait a set amount of time before it can be reactivated. Contact the support team and they will help you through the process.
24/7 Support
ckpro's support team is available in both Bengali and English, seven days a week, 24 hours a day. Reach us via live chat or by email ([email protected]). Whether it is a concern about your gaming, setting account limits, or self-exclusion — they are ready to help with any issue.
How Self-Exclusion Works
Self-exclusion is a powerful tool that helps you take an extended break from the platform. Follow the steps below.
Contact Live Chat
Open ckpro's 24/7 live chat and let a support agent know that you want to self-exclude.
Choose a Duration
The support team will help you choose the length of the exclusion period — from a short-term to a long-term break.
Account Suspended
After confirmation your account will be suspended immediately. You will not be able to deposit or place bets.
Review After the Period Ends
Once the set period has passed you can contact support. A cooling-off period applies before the account can be reactivated.
Recognise the Warning Signs
When gaming shifts from entertainment to a problem, certain specific signs appear. If any of the following apply to you, it is important to seek help.
You are spending more than your set budget and placing repeated bets to try to "win back" money you have lost.
You are hiding your gaming from family or friends, or lying about how much time and money you are spending.
You feel restless or irritable when you are not gaming, and your thoughts keep turning to your next session.
Daily responsibilities — work, studies, or family relationships — are being affected by your gaming.
You are considering, or have already started, taking on debt or dipping into savings to keep gaming.
You have tried to stop or cut back on gaming but cannot do it on your own.
Tips for Safe Gaming
Set personal limits
Decide how much money and time you will spend before you start playing. ckpro's limit tools keep those boundaries in place automatically.
Play for entertainment
Think of gaming as entertainment, not as a source of income. Only wager what you can afford to lose.
Take regular breaks
Focus and judgement decline during long sessions. Take breaks between sessions, drink some water, go for a short walk.
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Do not bet on impulse
Placing large bets in the heat of excitement after a win or anger after a loss carries real risk. In those moments, take a break instead.
Talk to someone close to you
Have an open conversation with family or a trusted friend about your gaming. Playing in secret and alone is one of the main warning signs of a problem.
Do not hesitate to seek help
If you feel something is wrong, contact ckpro support. We help without judgement and without taking sides.
Deposit Limits & Information
Minimum Deposit
The minimum deposit for every payment method is ৳300. This applies to bKash, Nagad, Rocket, Upay, and bank transfer.
Minimum Withdrawal
The minimum withdrawal amount is ৳500. Funds typically reach your account within 5 to 30 minutes.
Set Your Own Limit
By setting a personal deposit limit you can keep your spending even lower than this minimum threshold. ckpro gives you that flexibility.
Need help? ckpro is always here for you.
For any concern about gaming, setting a deposit limit, or self-exclusion — ckpro's 24/7 support team is always ready. Reach us via live chat or by email.